Change management for a new ERP system
No matter how large or small an organisation, a new ERP system will always require some adjustment from employees. Change management is essential, as is guidance and training. The approach used by SAP partner Anrova Solutions ensures that your people understand the new reality, and are perfectly prepared to use the ERP system.
What impact does an ERP system have on your organisation?
Companies often focus on the big picture, not on the impact it has on the tasks employees carry out. There is resistance sometimes, and this does not surprise us. In order to keep your employees on side, a proper change management approach is required throughout the ERP implementation and after go-live.
“Paying attention to change management is essential with a new ERP system, as is employee guidance and training.”
(Kristof Depuydt, Sales Account Manager Anrova Solutions)
ERP system and change management: tips for an effective approach
Change management ensures that people understand the changes to the business process and not only accept the ERP system, but are also prepared for using it.
After all, change always feels awkward, but also opens up lots of opportunities to keep employees extra motivated.
Some guidelines to make sure your employees become familiar with the new ERP software as soon as possible.
- Put yourself in the user’s place
- Recognise the importance of good information: the fear of the unknown is the biggest enemy
- Take the company culture into account; don’t try to change everything.
- Make use of the ‘power rangers’ in your organisation. These are people who might not necessarily be at management level, but who everyone respects.
- Communication is key in change management. Make a communication plan and structure the messages so they are easy to understand.
- Targeted ERP training plays a crucial role in acceptance.
- Communicate SMART objectives for the ERP implementation and roll-out.
Guidance and training by SAP consultants
The specialists from SAP partner Anrova Solutions first and foremost aim at key users of the ERP package when implementing an ERP. As such, these key users play an important role in the change management process.
“Right from the start, the key users help steer the implementation process,” says Kristof Depuydt. “Of course, to get the rest of the organisation motivated and on board, they have to be the first people to embrace the ERP package. They motivate other people within the company and communicate the advantages of the ERP package to the full internally.”
Would you like to find out more about change management? Do you have questions about supporting employees to use a new ERP system? Contact us here.